Terms and Conditions
The information we COLLECT
03What we collect and how we use it: The phrase “personal information” means any information by which you can be identified, such as your name, address, telephone number, etc. You can visit most of our web pages without telling us whom you are or revealing any personal information about yourself. If we do collect personal information, we typically use it for the purpose of enabling us to contact you directly, whether that is regarding an order or for promotional purposes. The following are some examples of how your personal information might be collected and used:
04Our email newsletter is used to communicate new product availability, journal updates, promotions, and discounts. If you request to receive our email newsletters, you need to provide a valid email address. You do not need to present your name to sign-up for our newsletters. You can opt-out of our newsletter mailing list at any time by simply clicking 'unsubscribe,' which appears as a link at the bottom of every email we send.
05When you purchase a product via our website, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We will also maintain a record of your online product purchases. If you choose not to provide the information we request in terms of purchase, you may be unable to purchase products on our website.
06You have the ability to access, change, or delete your information. We are more than happy for you to opt-out of any communication with us if you prefer. Please let us know if you would prefer not to receive any information from us by submitting a written request to us via email@example.com. When doing so, please provide your full name, mailing address, email address, and phone number. Please note that it may take up to two weeks for your request to become effective.
08Website tracking. We may track domain names, IP addresses, browser types, resolution, etc. from users who visit our site. We use this information to track traffic patterns throughout our website. This tracking information is not connected with any personal information.
09Third party websites. Please be aware that our site may contain links to other sites hosted by third parties. We do not control and are not responsible for the content or privacy practices of third-party sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personal information.
10We understand that there may be concerns when purchasing an item via a website, and the security surrounding personal/card details. When you purchase using our secure online credit card facility, you can be confident that all of your details are protected by the latest security measurements, and are only ever used for the purpose of transaction fulfillment. All payments are processed securely through a third-party payment gateway. We do not store any credit card information.
11We ask that you do not knowingly transmit any materials that may contain a virus when using our website. Only individuals who can make and hold legally binding contracts can purchase products from our website. We cannot guarantee that we can prevent any illegal use of this website.
Delivery & TRANSIT
12We will take every care we can in packing and dispatching your purchase, but we are not responsible to the buyer for any loss or damage to products caused by any event of any kind by any person. We are also not responsible for any loss of items that are wrongfully signed for and accepted by a third party.
13Each Concrete Collective piece is handmade by our team of local New York artisans, and therefore, each piece is unique. Due to this, please note that small variations may occur.
Help & ADVICE
14We aim to offer you the best level of customer service we can, both online and offline. If you have any questions or problems whatsoever, please email us via firstname.lastname@example.org, and we will endeavor to solve whatever questions, concerns, or queries you might have.
We thank you for taking the time to read our terms and conditions, and we hope you enjoy using our website.